Dear Hassan team, we are on schedule for your airlift. The goods were lost due to the chaos in the warehouse of Fedx Company in the United States. I have also explained this problem to you. When the goods are shipped out, we cannot monitor the products 100% at any time, because the product logistics update on the logistics website is delayed. We rarely have such problems, because I proposed to you to resend the goods or refund, and you chose refund. I also explained to you that if you choose refund, according to the policy of the logistics company, they can only pay compensation according to the sales price we sold to you, and the entire order is $378, so I don't need to take the reputation of the whole store to exchange negative comments.

As for product quality: First, I sent you samples and you confirmed that the product quality was perfect before we started to produce the product. Secondly, your inspection team also came to check the product 100%, and you and the inspection team agreed to transport the product. For your bad comment: If your customers have problems with the product just received, I can replace it for you, but in fact, many of your customers have refunded the product after using it for a period of time because they don't like the experience of using the product and think that your page list is different from the product. I'm sorry for bringing you a bad purchase experience, and I will further strengthen my service ability